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(800) 563-1885

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Terms & Conditions

GRATUITIES: A tip is a nice way to convey your appreciation for good service provided by your step-on guide, driver, or tour manager. These gratuities are voluntary and are not included in your tour price.

DEPOSIT & PAYMENT TERMS: The act of booking and/or traveling on any of the tours listed herein constitutes acknowledgment of, and acceptance of, the conditions set out within these terms and conditions. In the event that there is a discrepancy between a printed price and the actual price, the actual price will be used at the time of booking. Prices are based on conditions in effect at time of printing and are subject to change. Any price increases will affect new bookings only.

BOOKING AND PAYMENTS: You may book our tours in person at our office (located at 450 Ecclestone Drive, Bracebridge), or by telephone (705-645-2583 or toll free 1-800-563-1885). In order to confirm your reservation, your deposit (as stated in the tour brochure) should be at our office within four days of booking. Balance is due 45 days prior to departure, unless specified otherwise in the tour brochure. When booking within thirty days of departure, full payment is required at time of booking. All rates are per person unless otherwise stated in the details.

TRAVEL OUTSIDE OF CANADA: It is the responsibility of each passenger to have a valid passport for travel outside of Canada. As of June 1, 2009 a valid Canadian passport is required for those travelling to the United Sates by land, air or cruise ship. Canadian Residents holding non-Canadian passports must identify themselves when making a reservation. Muskoka Travel Service staff will advise passengers of their travel document requirements. Hammond Transportation Ltd/ Muskoka Travel Service will not be responsible for passengers denied access to the United States, other foreign destinations,
or for re-entry into Canada.

BORDER CROSSING, MANIFEST REQUIREMENT: In order to expedite our bus inspection when crossing the border, bus companies are now obligated to provide a passenger manifest before crossing into the US. We will require a copy of your passport page at least one week prior to departure. To facilitate border crossing, please keep your passport on your person.

OPTIONAL TRAVEL INSURANCE: Emergency medical insurance and cancellation insurance are available at an additional cost through our office. Coverage should be purchased when your deposit is paid. If insurance is declined a waiver must be signed and returned to the office prior to departure.

EMERGENCY MEDICAL INSURANCE WHILE OUTSIDE CANADA: Emergency Medical Insurance while travelling outside Canada is available through our office at an additional charge.

EMERGENCY MEDICAL INSURANCE WHILE OUTSIDE ONTARIO: Optional emergency medical insurance while travelling outside Ontario is also recommended.

CANCELLATION CHARGES AND CANCELLATION INSURANCE: Unless specified otherwise in the tour outline, the following cancellation policy will be enforced:
i) if cancellation notice is received more than 45 days prior to departure a full refund will be made;
ii) If cancellation notice is received between 45 and 31 days prior to departure, the deposit will be forfeited;
iii) Cancellation between 30 and 16 days will result in a cancellation charge of 50% of the
tour fare;
iv) Cancellation 15 days or less prior to departure will result in a penalty of the entire fare. To avoid cancellation charges we recommend the purchase of Holiday Cancellation Insurance at the time your deposit is made. Cancellation insurance must be purchased at the time of deposit. Please be advised that cancellation insurance will not cover cancellation of a trip due to pre-existing medical conditions.

TOUR POLICIES: To ensure everyone’s maximum comfort, no smoking or alcoholic beverages are permitted on our tour coaches. We do make frequent stops and those who wish may then smoke outside the coach. We also request that srong perfumes and colognes be avoided. Seats may be rotated at the direction of the tour manager. Handicapped persons are welcomed on tours provided they are accompanied and do not require special assistance. Our overnight tours depart from a number of convenient locations including: Huntsville, Port Sydney, Bracebridge, Gravenhurst, Washago, Orillia, Barrie and Parry Sound. We also pick up passengers at convenient points en route and can arrange special departure points for groups.

RESPONSIBILITY: These tours are operated by Hammond Transportation Ltd., operating as “Muskoka Travel Service” 450 Ecclestone Drive, P.O. Box 569, Bracebridge, ON P1L1T8 (phone 705-645-2583) and are licensed by the Ontario Travel Industry Act on Registration No. 2065423. Hammond Transportation Ltd. Acts only as an agent for tour members in arranging accommodation, transportation, sightseeing, admissions, and restaurants, and is not responsible for any loss, damage, or injury due to an act or default of any company engaged in providing service included in our tours. Hammond Transportation Ltd. Reserves the right to cancel or alter any tour at its discretion should it become necessary. Hammond Transportation Ltd. reserves the right to accept or reject any person as a member of any tour at any time if the Company decides their conduct is detrimental or incompatible with the best interests of the tour and its members. Hammond Transportation Ltd. shall be under no liability to such a person. Living standards and practices, as well as standards and conditions with respect to provision of accommodation services and utilities may be different than those experienced in Ontario.

PROMOTIONAL MATERIALS: Muskoka Travel Service will not publish images in any of our promotional materials of individuals who have requested that we do not do so for any reason. Passengers who wish to opt out of having their image published in our promotional materials, including, but not limited to, our website, our brochure and Facebook page, must inform us of this preference. Ideally this should be done at the time of booking, either in person, over the phone, or online, but accommodations can be made at a later date.